Call Centre / Customer Service

Since 1996, Curb-Ease™ has been a leader in the decorative concrete curbing businessCustomer Service and has grown from a one-man operation to having locations across Canada.  Curb-Ease™ is a growing company providing solutions for both residential and commercial concrete edging.  Our focus on getting the right people on board has contributed to our company success. We offer a team-oriented, fast-paced environment where employees can enjoy growth, opportunity and diversity.

Curb-Ease™ Corporate office located in Maple Ridge, BC has an opening for a part-time Call Centre/Customer Service Representative.  Hours Tuesday - Thursday (7:00am - 3:30pm) and occasionally a Friday (7:00am - 3:00pm) or Saturday (8:30am - 2:00pm).

The ideal candidate will have 2+years related experience. This is an excellent opportunity for a person who thrives to work in a fast paced environment, has excellent phone skills, able to meet deadlines, strong time management skills, forward thinking, detail oriented and has excellent verbal and written English skills. If you are results driven with the ability to work independently then this job maybe for you.

Qualifications and Competencies

  • Minimum of 2+ years of experience in Administration / Customer Service
  • Professional demeanor and excellent phone etiquette are mandatory
  • Strong written and verbal communication skills
  • Self-starter with strong teamwork and project management skills
  • Extremely organized and team-oriented with the ability to multi-task and meet tight deadlines
  • Advanced working knowledge of the following software programs;  Microsoft Office: Word, Excel, Outlook, Publisher, Adobe products would be an asset
Duties and Responsibilities
  • Call Centre / Customer Service
  • Answer phones professionally
  • Conduct customer satisfaction follow up calls
  • Respond to customer inquiries
  • Schedule quote appointments
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs & reports
  • Variety of administrative tasks

More About Us

Curb-Ease™ is a National Canadian company based in Maple Ridge. Over the past 20 years we have grown from 1 local installation crew - to a combination of Corporate Crews and Franchise Partners servicing Canadians from coast to coast. We provide Franchisees with support via a national administrative centre, our unique customer support software, a professional marketing department and a National Guarantee of quality & service.

Corporate employees have to enjoy wearing more than 1 hat, have the ability to work in a fast paced environment and like the idea of having time off in the winter!

If you have an outstanding attitude, believe in delivering the highest level of customer service and want to get involved with a company that has tremendous growth potential - then forward us your resume today.

Next Steps

If you meet the above profile, the specific requirements of the position and you’re excited about the opportunity to join an amazingly fast-growing company, please complete email your application to:

Only applicants considered for an interview will be contacted. We will be doing interviews in early to mid February and anticipate hiring for early March. We thank all applicants in advance for their interest.

No phone calls please.

Fax Resume to:  604-466-2892
Toll Free Fax:  1-877-466-2892